{"id":71,"date":"2023-09-27T03:45:07","date_gmt":"2023-09-27T03:45:07","guid":{"rendered":"http:\/\/xcare-demo.pbminfotech.com\/demo1\/?page_id=4586"},"modified":"2025-12-22T13:16:35","modified_gmt":"2025-12-22T13:16:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/dev93.xyz\/valorhealth\/faq\/","title":{"rendered":"FAQS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"71\" class=\"elementor elementor-71\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-38a3fe7 pbmit-col-stretched-none pbmit-bg-color-over-image elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"38a3fe7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2277ece pbmit-bg-color-yes pbmit-elementor-bg-color-light pbmit-bg-color-over-image\" data-id=\"2277ece\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e376cdf elementor-widget__width-initial elementor-widget elementor-widget-pbmit_heading\" data-id=\"e376cdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pbmit_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t <div class=\"pbmit-heading-subheading pbmit-heading-subheading-style-1 pbmit-reverse-heading-yes animation-style2\"><h4 class=\"pbmit-element-subtitle\"><span>\r\n\t\t\t\t<\/span>\r\n\t\t\t\t\r\n\t\t\t\t\tWe encourage your feedback. If you still have questions after viewing our FAQ section, please feel free to send us a message.\r\n\t\t\t\t\r\n\t\t\t\t<\/h4>\r\n\t\t\t<h2 class=\"pbmit-element-title\">\r\n\t\t\t\t\r\n\t\t\t\t\tFrequently Asked Questions\r\n\t\t\t\t\r\n\t\t\t\t<\/h2>\r\n\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecfcbe5 elementor-widget__width-initial elementor-widget elementor-widget-accordion\" data-id=\"ecfcbe5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2481\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2481\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"mdi mdi-keyboard-arrow-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"mdi mdi-keyboard-arrow-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\"><span class=\"pbmit-globalcolor\">01. <\/span>How do we charge for services?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2481\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2481\"><p>All payments, including co-pays, payment for services not covered by insurance, and payment for patients without insurance coverage are due at the time of service, unless alternative agreements have been made in advance.<\/p><p>Non-insurance charges are as follows:<\/p><ul><li>Initial Appointment $250<\/li><li>Follow up Appointment $165<\/li><li>Late Cancellation\/No-Show\/Missed Appointment Fee $75 (We understand you may need to reschedule, but any cancellations with less than 24-hours\u2019 notice will be charged).<\/li><\/ul><p>THIRD PARTY INSURANCE FORMS (DISABILITY, FMLA, ETC):\u00a0\u00a0\u00a0 There is a $50 fee \u00a0per form fee for completing any form that is not directly related to reimbursement of medical services.\u00a0 For compliance purposes, the patient information portions of the form must be completed and signed prior to acceptance, along with payment.\u00a0 Fees must be paid before forms will be completed.\u00a0 Please allow 7 \u2013 14 days for completion of the forms.\u00a0 We cannot complete forms at the time of visit.<\/p><p>Please:<\/p><ul><li>Allow two weeks for the completion of any forms.<\/li><li>Leave all sections to be completed by the healthcare provider blank. If you improperly complete a form, it may cause delays and \/ or we may request a new form from you.<\/li><li>Understand that if your short-term disability form does not include a signed medical release, you will be required to complete our Authorization to Use or Disclose Medical Information.<\/li><li>Let us know if you would like your form faxed, mailed or picked up in person.<\/li><li>Know that we will contact you when your paperwork is completed.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2482\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2482\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"mdi mdi-keyboard-arrow-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"mdi mdi-keyboard-arrow-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\"><span class=\"pbmit-globalcolor\">02.<\/span> How can I be certain you will maintain my confidentiality?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2482\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2482\"><p>As you see by our Privacy Policy, it\u2019s our goal to protect the confidentiality of your records, However, there may be times where we\u2019ll be compelled by law to disclose your records or provide testimony. No information will be released without a client\u2019s written consent unless mandated or permitted by law. If a court order is received, you will be notified in writing.<\/p><p>Possible exceptions to confidentiality include but are not limited to:<\/p><ul><li>Child abuse\/abuse of the elderly or disabled<\/li><li>Duty to protect, which includes thoughts, plan, and\/or intent to harm oneself or others (i.e. suicidal or homicidal)<\/li><li>Court orders<\/li><li>A negligence suit brought by the client against the treatment provider or the filing of a complaint with a licensing board or other state or federal regulatory authority<\/li><li>Regulatory authorities in connection with their compliance or investigatory responsibilities<\/li><li>Employees or agents of the practice for operational purposes<\/li><li>Supervisor, if the treatment provider is under supervision<\/li><\/ul><p>Accompanying a minor<\/p><p>Adolescent\/minor clients must be accompanied to the first session by an adult who has legal guardianship. This adult must be able to legally consent for the adolescent\/minor client to receive services.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2483\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2483\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"mdi mdi-keyboard-arrow-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"mdi mdi-keyboard-arrow-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\"><span class=\"pbmit-globalcolor\">03.<\/span> What should I bring to my first appointment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2483\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2483\"><p>We\u2019re glad you\u2019ve chosen us, and we look forward to seeing you. When you come to our office for your first appointment, please bring the following:<\/p><ul><li>Please complete online forms which will be emailed to you from our office.\u00a0They are required to be filled and submitted at least\u00a0<u>48 hours prior to your appointment<\/u>.<\/li><li>Insurance card<\/li><li>Driver\u2019s license or another acceptable form of ID, such as a passport or another state- or government-issued identification<\/li><li>List of current medications (provided from your pharmacy)<\/li><li>Past medical records (if possible)<\/li><li>Discharge summaries from past hospitalizations (We can help you get this information).<\/li><li>Payment (cash, check, credit card): co-pays and fees for services are due at the time of service.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2484\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2484\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"mdi mdi-keyboard-arrow-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"mdi mdi-keyboard-arrow-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\"><span class=\"pbmit-globalcolor\">04.<\/span> What insurance companies are accepted?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2484\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2484\"><ul><li>Cigna<\/li><li>UHC<\/li><li>Aetna<\/li><li>Carefirst BCBS<\/li><li>Medicaid<\/li><li>Medicare<\/li><li>Tricare<\/li><\/ul><p>All Medicaid managed Care plans for Maryland: Amerigroup, JHHC, Medstar, Maryland Physicians Care, Carefirst Community Care, Kaiser Medicaid, Jai Medicaid.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We encourage your feedback. If you still have questions after viewing our FAQ section, please feel free to send us a message. Frequently Asked Questions 01. How do we charge for services? All payments, including co-pays, payment for services not covered by insurance, and payment for patients without insurance coverage are due at the time [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-71","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dev93.xyz\/valorhealth\/wp-json\/wp\/v2\/pages\/71","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev93.xyz\/valorhealth\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev93.xyz\/valorhealth\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev93.xyz\/valorhealth\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev93.xyz\/valorhealth\/wp-json\/wp\/v2\/comments?post=71"}],"version-history":[{"count":12,"href":"https:\/\/dev93.xyz\/valorhealth\/wp-json\/wp\/v2\/pages\/71\/revisions"}],"predecessor-version":[{"id":344,"href":"https:\/\/dev93.xyz\/valorhealth\/wp-json\/wp\/v2\/pages\/71\/revisions\/344"}],"wp:attachment":[{"href":"https:\/\/dev93.xyz\/valorhealth\/wp-json\/wp\/v2\/media?parent=71"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}